What type of website updates are covered?

The Website Care Plan includes repairs, updates and additions to your website. Here are just a few examples:

• Text changes or additions
• Image changes
• Adding new pages or landing pages
• Adding / editing products on e-commerce websites (up to 25 products per month)
• Updating or adding new forms
• Researching new features or functionality and recommending the best approach
• Scheduling blog posts

Can I Really Cancel My Website Maintenance Plan At Any Time?

100%. Absolutely. We would be disappointed to see you go but we know there is sometimes a need to go a different route. Request a cancellation via email to info@bluecreekvalley.com and we will immediately stop the next payment. You can also cancel your plan by logging into your account page.

What are your usual response and resolution times?

We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:

• Small requests, such as single page change, we aim to solve within 24 hours
• Medium requests, such as multiple page changes, we aim to solve within 72 hours
• Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project