My AccountWebsite Care & Support
Stop Losing Customers Because of Website Problems.
We help business owners keep their websites updated, secure, backed up, and running smoothly – without the stress of trying to fix everything themselves.
Get started in 2 simple steps.
Step 1 – Choose Your Support Plan
Select the level of website care that fits your business. Your plan gives you ongoing website support, updates, monitoring, and priority assistance.
Step 2 – Request Help Anytime
Whenever you need changes, fixes, updates, or help with your website – just submit a request. We handle the work and keep your site running smoothly.
Choose the Right Level of Website Care
Start with simple support or choose priority care for more active websites that need ongoing attention.
Not sure which option fits? Submit a request and we’ll recommend the best support option.
Need Website Help Today?
Submit a support request and tell us what you need fixed, updated, reviewed, or improved. We’ll review your request and follow up with the next steps.
Trusted by Business Owners Who Rely on Their Website Daily
Real feedback from businesses that count on ongoing support to keep their websites running smoothly, securely, and professionally.
Finally, a team that actually handles everything.
We were constantly dealing with broken pages, slow load times, and plugin conflicts. Since signing up, everything just works. Anytime we need something, it gets handled quickly. Worth every dollar.
Saved us time and headaches.
Before this, we were chasing freelancers every time something broke. Now we just submit a request and it’s done. Updates, fixes, and security are completely off our plate.
Our website runs smoother than ever.
We didn’t realize how many small issues were affecting performance. After a few weeks on the support plan, our site felt faster, more stable, and much more reliable.
Feels like having an in-house team.
Instead of hiring a developer, we went with this service and honestly it’s been better than expected. Fast responses, solid work, and they understand business needs.
They catch issues before we even notice them.
The proactive monitoring alone is worth it. We’ve avoided downtime and potential problems because they stay on top of everything behind the scenes.
Peace of mind is the biggest benefit.
Knowing our site is backed up, secure, and maintained regularly takes a huge weight off. We can focus on the business instead of worrying about the website.
BRANDS WE'VE HELPED
Frequently Asked Questions
How does the Emergency Fix option work?
Submit your request with as much detail as possible, including your website link, screenshots, error messages, and a clear description of the issue. We’ll review the request and send a quote. Once the quote is approved and payment is received, we’ll begin working on the fix.
What type of website updates are covered under the Website Care Plan?
The Website Care Plan covers common website support needs such as text changes, image updates, page edits, form updates, plugin or theme updates, troubleshooting, backups, monitoring, and general website maintenance.
What are your usual response and resolution times?
We aim to review and respond to support requests within 8 business hours. Completion time depends on the size and complexity of the request.
Small requests are usually completed within 24 hours. Medium requests are usually completed within 72 hours. Larger requests may take 5 business days or longer depending on scope.
What platforms do you support?
We support many common website platforms including WordPress, Shopify, WooCommerce, Squarespace, Wix, and other website systems depending on access, setup, and the type of issue.
What information should I include in my support request?
Please include your website link, a clear description of the issue, page URLs, screenshots, login/access details if needed, error messages, and any deadline or urgency related to the request. The more detail you provide, the easier it is to review and resolve the issue.
Can I switch from an Emergency Fix to a monthly support plan?
Yes. If your website needs ongoing updates, monitoring, backups, security checks, or regular support, you can enroll in our monthly Website Care Plan at any time.
Is there a long-term contract?
No long-term contract is required for standard monthly Website Care Plans. You can continue monthly and adjust your support level as your website needs change.
Who can submit a support request?
Active Blue Creek Valley clients can submit support requests at any time. Requests are handled on a first-come, first-served basis based on the scope and urgency of the issue.
What if I’m not currently an active client?
If you’re not currently an active client, you can still submit a request for a one-time Emergency Fix starting at $150. After reviewing your request, we’ll send a quote based on the issue and scope of work before any work begins.
What does the Emergency Fix starting price include?
Emergency Fix requests start at $150 and cover basic one-time troubleshooting or repair needs. Final pricing depends on the complexity of the issue, platform, access needed, and whether the fix requires deeper troubleshooting, plugin replacement, hosting support, malware cleanup, or custom development.
Do I have to pay before work begins?
Yes. For one-time Emergency Fix requests, payment is required after the quote is approved and before work begins. Monthly Website Care Plan clients are billed according to their active support plan.
Ready to Stop Worrying About Your Website?
Let Blue Creek Valley help keep your website updated, secure, backed up, and working properly – so you can focus on running your business.